REFUND & RETURN POLICY

Thank you for shopping with Shine Gems & Jewellers. We want you to be fully satisfied with your purchase. Please read our refund and return policy carefully to understand your rights and our procedures.

Return Window

You may return or exchange eligible items within 30 calendar days from the date you receive your order.

Eligibility for Returns

  • Items must be returned in their original, unused condition with all original tags, packaging, and certificates intact.

  • Personalized, custom-made, engraved, or altered jewelry cannot be returned or exchanged unless defective.

  • Sale or discounted items may be subject to different return terms, which will be clearly noted at purchase.

How to Initiate a Return

  1. Contact us via email at info@shinegemsandjewellers.com with your order number and reason for return.

  2. Our customer service team will provide instructions and, if applicable, a prepaid return shipping label.

  3. Pack the item securely in its original packaging.

  4. Ship the item back to us within the return window.

Refunds

  • After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to the original payment method within 7-14 business days.

  • Shipping costs are non-refundable except in cases where we sent the wrong or defective item.

Exchanges

  • Exchanges for different sizes or designs are subject to availability.

  • Follow the same return process and place a new order for the desired item.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of receipt with photos of the issue. We will arrange for a replacement or full refund.

Shipping Costs for Returns

  • If the return is due to buyer’s remorse or change of mind, return shipping costs are the responsibility of the customer.

  • Free return shipping may be offered during special promotions. Terms will be communicated when applicable.

Non-Returnable Items

  • Final sale items clearly marked as non-returnable.

  • Customized or engraved jewelry unless defective.

  • Items showing signs of wear, damage, or alteration.

Contact Us

For any questions or assistance regarding returns or refunds, please contact:

Shine Gems & Jewellers
Email: info@shinegemsandjewellers.com
Phone: +91 98317 19277