SHIPPING POLICY

Last Updated: September 2025

Thank you for shopping with Shine Gems & Jewellers. We strive to provide a seamless and reliable shipping experience for all our customers. Please read our shipping policy carefully to understand how we handle order processing and delivery.

Order Processing Time

  • Orders for in-stock items are typically processed within 2-5 business days.

  • Customized or made-to-order jewelry items may require additional processing time of 10-14 business days.

  • Orders placed on weekends or public holidays will be processed the next business day.

Shipping Methods & Delivery Time

We offer the following shipping options:

  • Standard Shipping: Estimated delivery within 5-10 business days (domestic).

  • Expedited Shipping: Estimated delivery within 2-4 business days (domestic).

  • International Shipping: Delivery times vary by destination, typically 10-20 business days.

Delivery timelines are estimates and may be affected by external factors such as customs clearance, weather conditions, or carrier delays.

Shipping Charges

  • Shipping charges vary depending on the shipping method selected and the destination.

  • Free standard shipping is available on orders above a specified amount (check website for current thresholds).

  • International shipments may be subject to customs duties, taxes, or fees imposed by the destination country, which are the responsibility of the customer.

Order Tracking

Once your order ships, you will receive a shipping confirmation email containing your tracking number and carrier information. You can track your order status on the carrier’s website.

Shipping Restrictions

  • We currently ship to addresses within India and selected international destinations.

  • We do not ship to P.O. boxes or APO/FPO addresses.

  • Certain high-value or fragile items may have specific shipping restrictions.

Lost or Damaged Shipments

If your shipment is lost or arrives damaged, please contact us within 7 days of delivery so we can investigate and assist with a resolution.

Contact Us

For any shipping-related questions or concerns, please contact us at:

Shine Gems & Jewellers
Address: Kolkata West International City, Howrah, West Bengal 711403
Phone: +91 98317 19277
Email: info@shinegemsandjewellers.com